Whether you run a corporate owned retail store or a retail franchise, XpertHR notes that ideal candidates have a certain desirable combinazione di attributi . Even if their skills don’t match, their “soft skills” are an asset and they can learn the logistics of the job.
These favorable ‘soft skills’ include a can-do attitude, ease in dealing with people, and a teamwork orientation. Applicants should also be emotionally intelligent, highly competitive and eager to learn. Passion for the brand is also a definite plus for franchise opportunities.
Whether you’re hiring for a franchise or corporate store, the best practices for evaluating retail personnel are the same. You should observe candidates’ ability to interact with typical retail store scenarios, walking through the store with each candidate. Encourage him to interact with clients and ask a particularly friendly client if he would be willing to roleplay a specific situation with the candidate.
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In a store, HR personnel can furnish hiring assistance to active store executives. Company personnel can answer questions about hiring protocols, respond to requests for reasonable accommodations, and furnish the unpunctual advice on worker leave petitions. The HR Department will also maintain proficiency of assistance law as it relates in the marketable store atmosphere.
Franchisees face similar problems but may not have an HR department to seek advice from. In particular, smaller franchisees are busy managing their businesses and dealing with day-to-day employment challenges. At the same time, they are responsible for ensuring compliance with state and federal employment and occupational safety laws.
Some franchisors may offer resources and materials for employee hiring and management (and beyond). McDonald’s, for example, has various training programs and even its own worldwide convention that offers meetings, exhibitions, training for those who are part of the company’s franchise family.
If a franchise company does not offer assistance with hiring and staffing, contact other franchisees for information and best practices.
Corporate-owned retail stores and franchised stores have two things in common: both types of stores have coordinated, brand-focused marketing programs carefully crafted at company headquarters or with an experienced marketing agency of the sector.
Deals policies are also down, with both kinds of retail jobs furnishing sales objectives and approaches for store-level executives and workers.